Privacy Policy

We collect information that you provide directly to us, as well as data collected automatically when you navigate through our website:

• Contact & Inquiry Information: When you submit forms on our website (such as contact inquiries, custom 3D printing quotes, or product support requests), we collect your name, email address, phone number, and the contents of your message. Contact forms are processed securely via Formspree.
• Order & Billing Data: When you purchase robotic platforms (e.g., BotKit V3), hardware components, ESCs, motor drivers, or 3D printing services, our e-commerce provider (Shopify) collects your billing address, shipping address, phone number, and order details. Payment transactions are processed securely through PCI-compliant gateways; we do not store full payment card numbers or banking credentials on our servers.
• Device & Usage Information: We automatically gather technical information when you access https://www.cubent.in, including your IP address, browser type, operating system, referring URLs, pages viewed, and timestamp data.

Cubent Robotics uses the information collected for legitimate business and operational purposes, including:

• Processing, fulfilling, and delivering orders for robotics platforms, components, and 3D printing services.
• Communicating with you regarding order confirmations, shipping updates, and invoices.
• Responding to your inquiries, technical support questions, and custom manufacturing requests.
• Improving website functionality, user experience, product listings, and estimator tools.
• Sending product updates, competition announcements, and newsletters (only with your consent, and you may opt out at any time).
• Detecting, investigating, and preventing fraudulent transactions or security incidents.

We use cookies and similar tracking technologies to enhance your experience, manage shopping sessions, and analyze site performance:

• Google Analytics (G-NE5LED4YFG): We use Google Analytics to analyze how visitors interact with our site, track aggregate page views, and optimize our content. Google Analytics collects anonymized usage statistics without personally identifying individual visitors.
• Essential & Shopify Cookies: Our store utilizes essential cookies to manage your active cart, maintain checkout states, and authenticate security tokens.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may limit your ability to use certain features such as the online cart and checkout.

We partner with trusted third-party providers to operate our platform. These third parties have access only to the data necessary to perform their specific functions on our behalf:

• Shopify: Powers our e-commerce storefront, shopping cart, and payment gateway infrastructure. Your purchase data is processed in accordance with Shopify's privacy and security standards.
• Formspree: Handles our contact form submissions, securely routing your inquiries directly to our customer support inbox.
• Logistics & Courier Partners: We share your shipping address and contact phone number with verified domestic courier partners across India solely for the purpose of delivering physical products.

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

We implement industry-standard administrative and technical safeguards to protect your personal information:

• All website communication is protected using 256-bit SSL/TLS encryption (HTTPS).
• Payment processing adheres to strict PCI-DSS Level 1 compliance through Shopify.
• Access to customer personal information is restricted to authorized personnel who require it to fulfill orders or provide support.
• Regular security reviews and monitoring are conducted to prevent unauthorized access.

Depending on your location and applicable law, you have rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request updates or corrections to incomplete or inaccurate personal data.
• Deletion: You may request the erasure of your personal data, subject to legal, taxation, and regulatory record-keeping requirements.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking unsubscribe in our emails or contacting us.

To exercise any of these rights, please email us at contact@cubent.in. We will respond to your request within 30 days.